Nairobi, January 20- The National Transport and Safety Authority (NTSA) has asked motorists experiencing difficulties with the application and processing of reflective number plates to submit their complaints through a centralised digital platform available on its website.
The directive comes after growing public frustration over ongoing delays in the issuance of reflective number plates and logbooks. In recent weeks, many Kenyans have taken to social media to complain about prolonged waiting periods, despite repeatedly following up on their applications.
In response, NTSA announced on Monday, January 19, that motorists should raise concerns related to reflective number plates and smart driving licences through the service status section on its official website, ntsa.go.ke. The Authority said that once a complaint is submitted, officials will investigate the matter and update the applicant on the progress.
NTSA shared the guidance on its social media pages, apologising for the inconvenience caused by the delays and urging affected motorists to provide their details through the portal servicestatus.ntsa.go.ke for follow-up.
To check the status of an application, users are required to visit the NTSA website, navigate to the Online Services section, and select Other Services from the drop-down menu. From there, applicants should click on the Uncollected Driving Licence and Number Plates option.
Motorists can then choose whether to search using a number plate or logbook, click the search button, and submit a follow-up request. Those checking the status of a smart driving licence must use their national ID number, while number plate applicants are required to enter their vehicle registration number.
The clarification comes amid continued pressure on the Authority, with some motorists reporting delays of up to a year. Most complaints indicate waiting periods ranging between three and six months since the initial application, prompting calls for NTSA to publicly address the issue.
